Naturemake is committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email via the contact form provided.
1. Who are we?
Naturemake is a company providing and promoting Craft Workshops/Events/Parties and the sale of Nature based craft supplies and kits in the UK. Our contact address is 4 Bakers Piece, East Portlemouth, Salcombe, TQ8 8FD.
2. How do we collect information from you?
We obtain information about you when you:
⁃ Complete an enquiry form or request a quotation via this website.
⁃ Contact us by email, telephone, messaging service, post or in person.
⁃ Create a user account on our website/online shop.
⁃ Purchase goods from our online shop or over the telephone.
⁃ Book or confirm an event, workshop or party on our website or by telephone.
⁃ Request our newsletter by signing up or opting in on our website.
⁃ Fill in a feedback form or provide us or our collaborative partners/local workshop providers with information at events or workshops.
⁃ When you interact with us via our website or on social media platforms e.g leave comments, testimonials, reviews or use a messaging feature to contact us.
3. What information do we collect & how is it used?
We collect information to allow us to fulfil our obligations to you as a customer and to respond to business enquiries. We also collect your information if you leave a comment on our blog or provide a testimonial or product review.
A detailed list of the information is listed below:
We may collect the following information about you:
⁃ Your name and address and address of the venue where you have requested the a service be provided.
⁃ Your contact details including email address and telephone numbers.
⁃ What kind of services or products you require or are interested in.
⁃ Other information specific to your enquiry, to enable us to provide a quotation and deliver the service or product you have requested (e.g. group numbers, event age group, workshop participant/workshop or party guest names, special requirements, directions to venue etc)
⁃ Information to allow us to process your order (such as delivery details).
⁃ Correspondence about your enquiry, order, party, event or workshop booking by email, post or messaging service.
⁃ Details about services or products we have provided to you in the past.
Information collected automatically when you visit our website:
When visiting our website we will automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your user account if you have created an account, browser used and version number, time zone, browser plug-in types and versions, screen resolution, operating system and platform. (Also see Sections 5 & 7 below)
How do we use your information:
⁃ To provide you with the information or quotation you have requested.
⁃ To provide you with the products or the services you have asked for.
⁃ To contact you about a request you may have made.
⁃ To process your booking.
⁃ To fulfil any contracts you have entered into with us.
⁃ To tell you about changes to our services or website.
⁃ To help us develop the website and make it better for all users.
⁃ To get your feedback on our website and services.
⁃ To administer our website (such as troubleshooting, data analysis, research) & to keep our website safe and secure.
Marketing Information and permission:
⁃ In the event of you opting in we may send you our newsletter or contact you with information about our events, products or special offers. You may unsubscribe at any time via the link provided in any such communication or by contacting us.
3.0.1 Sensitive Data
We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.
Consistent with the Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
3.1 Sharing Your Data
We will not sell or rent your information to third parties.
Naturemake work with selected collaborative partners/local workshop providers to facilitate workshop and party provision.
When requesting a quote or making an enquiry we will ask for your permission to share your information with our collaborative partners/local workshop providers. This is for the purpose of them providing you with a quotation and enabling the delivery & administration of any subsequent bookings you make with them.
We may share your information with certain other third parties including:
⁃ Our business partners, suppliers, sub-contractors and delivery or courier companies for the performance of any contract we enter into with them or you.
⁃ Our professional advisers, such as our accountants and solicitors, who are subject to professional duties of confidentiality.
⁃ Our website providers who need to see your information in order to keep our website up and running.
⁃ Analytics and search engine providers who analyse information about your use of our website and help us to tailor the product and offers that we offer to you and other users.
We also utilise a number of third party provider services as listed below in order to provide an efficient service to our customers and fulfill our contractual & legal obligations as a business. e.g Website hosting/ website functionality and email, Customer Payments, Invoicing and accounting.
We have verified that these 3rd party services are GDPR compliant (or are working towards being GDPR compliant)
4. Controlling your information
You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us.
4.0.1 Requesting a copy of your information
You may request a copy of any data we hold about you.
4.1. Updating or correcting your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.
4.2. Deleting your information
You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.
Users have the ability to leave comments on our blog. To maintain flow of conversation, blog comments will not normally be deleted (unless there is a compelling reason to do so), but all personally identifying information will be removed.
4.3. Automated decision making
We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.
5. Use of ‘cookies’
Google Analytics: Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and what content is most popular. This helps to ensure that our website is responding to your needs in the best way possible.
WordPress Comments: When you leave a comment on our blog, three cookies are set to store your name, email address and website. This is so that if you wish to leave another comment, you won’t have to re-type this information.
By using and browsing the Naturemake website, you consent to cookies being used in accordance with this Policy.
If you do not consent, you must turn off cookies or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser. Switching off cookies should not noticeably restrict your use of this website.
6. Social Media
Communication, engagement, and actions taken through external social media platforms that we participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
We will never ask for personal or sensitive information through social media platforms and encourage anyone wishing to discuss sensitive details to contact the respective platform through primary communication channels such as by telephone or email.
We may use social sharing buttons and you are advised before using such social sharing buttons that you do so at their own discretion.
By default some social media platforms shorten lengthy urls. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.
Naturemake takes security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:
Use of Website security software which may store details of your visit to our site.
Password best practice
Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access and storage
Training and accountability on data protection.
Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, Naturemake will promptly notify you of any unauthorised access to your personal information.