Important Information about our products:
Our craft boxes are not toys and the end products are not intended to be objects for play. Our products are intended as inspirational materials for use in sculptural craft.
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Naturemake cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Exchanges & Returns for Refund
If when you receive your product(s), you are not completely satisfied you may return the items to us, within fourteen days for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in unused condition original packaging, in all original boxes & packaging materials. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Naturemake will not be held responsible for items lost or damaged in transit.
All shipping back to Naturemake is paid for by the customer. We are unable to refund your postal fees.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the correct products you ordered, please contact us so we can rectify this and arrange dispatch of the correct items. In the unlikely event that the product arrives damaged or faulty, please contact Naturemake immediately.
Orders are usually shipped by Royal Mail but on certain orders an alternative carrier may be used.
Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
For items “In Stock” we aim to deliver within 3-5 working days but sometimes due to high order volume certain in sales periods please allow 7 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
Delivery time for “Available On Backorder” items will vary but is normally within 28 days. If you have an urgent requirement for a Backorder item please contact us for an estimated delivery date prior to placing your order online.
Depending on the nature of your order some deliveries may require a signature. If you are not present a card will be left to advise you to pick up your goods from the local sorting office.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
At present Naturemake only sends goods within the UK. If however you have a special request please contact us with your requirements.
Conditions Of Use
Naturemake and its affiliates provide their services to you subject to the following conditions. If you visit our shop at naturemake.co.uk you accept these conditions. Please read them carefully, Naturemake controls and operates this site from within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Naturemake and are protected by international copyright laws.
License and Site Access
Naturemake grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Naturemake.
Naturemake and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Naturemake that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice.
Please review our other policies posted on this site. These policies also govern your visit to naturemake.co.uk